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msdyn_ApplyRoutingRuleEntityRecord Action Reference

  • Article

Applies the active routing rule to an entity.

Owning Solution: Microsoft.Dynamics.CRM.System

Parameters

Parameters allow for data to be passed to the action.

Name Type Nullable Unicode Description
Target Microsoft.Dynamics.CRM.crmbaseentity False True The entity to apply the routing rule to.

Return value

This action has no return value.

Entities

This action will apply to entities which have Routing Rule set to active.

Example

The example given below shows how you can create a Web API request to call msdyn_ApplyRoutingRuleEntityRecord action for Incident entity.

Request

POST [Organization URI]/api/data/v9.1/msdyn_ApplyRoutingRuleEntityRecord
Accept: application/json
Content-Type: application/json; charset=utf-8
OData-MaxVersion: 4.0
OData-Version: 4.0

{
    "Target":"incidents(<incidentid>)"
}

Response

HTTP 204 No Content

See also

Developer guide for Omnichannel for Customer Service