Omnichannel JavaScript API Reference
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
The following JavaScript methods can be used to perform various operations with the Omnichannel for Customer Service SDK.
Methods
| Method | Description |
|---|---|
| getConversationId | Gets the unique GUID of the current ongoing conversation in a session. |
| getConversations | Gets a list of conversation (msdyn_ocliveworkitem) records for an agent. |
| openConversation | Opens a conversation as a session programmatically. |
| linkToConversation | Links the account, contact, or incident records to the conversation in the focused session. |
| unlinkFromConversation | Unlinks an already linked entity record of type customer (account or contact) or case from a conversation. |
| sendMessageToConversation | Sends messages to a conversation programmatically. |
See also
Omnichannel for Customer Service for developers
Live chat SDK reference
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