System requirements for Customer Service workspace
This article provides information about the prerequisites and system requirements for using Customer Service workspace in your organization.
Prerequisites
This section lists the prerequisites for using Customer Service workspace.
Licensing
An active subscription to Microsoft Dynamics 365 Customer Service Enterprise in your tenant for each user. For more information about licenses and pricing, see the Dynamics 365 licensing guide.
Software requirements
| Area | Requirements |
|---|---|
| Model-driven app | Dynamics 365 Customer Service workspace app 9.2.0000.00000. |
| Web browsers | Latest three major releases of the supported browsers: |
Hardware requirements
| Area | Requirements |
|---|---|
| RAM | A minimum of 4 GB |
| Latency | Not more than 150 milliseconds |
| Throughput | A minimum of 4 Mbps |
For more requirements, see Model-driven app requirements.
Important
To use the omnichannel capabilities, you'll need a higher network bandwidth. For more information, see: Omnichannel for Customer Service system requirements
Limitations
- Customer Service workspace isn't supported on mobile devices, Unified Service Desk, and Dynamics 365 Customer Engagement (on-premises).
See also
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