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What's new in Dynamics 365 Customer Service

  • Article

Welcome to Dynamics 365 Customer Service. Visit this page to learn about new or updated features for Customer Service.

What's new in October 2024 update

For information about the features that are releasing in October 2024, see:

2024 release wave 2 plan - Customer Service

What's new in April 2024 update

For information about the features that released in April 2024, see:

2024 release wave 1 plan - Customer Service

User Guide (Customer Service Hub)
Omnichannel for Customer Service