Live chat widget telemetry
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
The live chat widget in Chat for Dynamics 365 collects telemetry data from end users to improve the feature’s capabilities, reliability, and performance over time by helping Microsoft understand usage patterns, plan new features, and troubleshoot and fix problem areas.
Some of the data collected by the live chat widget include the following.
| Field | Sample value |
|---|---|
| OrganizationId | 8e9071c2-4415-47aa-b1cb-693631e7fafb |
| Chat Widget Version | prod |
| BrowserName | Edge |
| OSName | Windows |
| Anonymized IP Address (last octet redacted) | 19.207.000.000 |
Important
No personal data is contained in the live chat widget telemetry.
If your organization is concerned about the data collected by this service, you can turn off automatic data collection by adding an HTML attribute to the chat widget script.
data-disable-telemetry = "true"
See also
Customize live chat widgets using data tags
Customize live chat widgets for mobile apps
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