Understand how Copilot supports different languages
Copilot generates responses to agent's questions and supports case and conversation summary features in multiple languages.
The key features are as follows:
- Copilot detects your UI language and generates responses from cases and conversations in the language present in the UI.
- Copilot uses those knowledge articles that are tagged with the language that's same as the UI language to generate responses.
- When the input text contains mixed languages, Copilot generates responses in your UI language.
- Copilot tries to generate responses in your preferred UI language even if that isn't an officially supported language.
Scenarios
The following scenarios can help you understand the language Copilot uses to generate the response.
| Scenarios | Copilot response |
|---|---|
| The UI language is set to Spanish and a case has notes in Spanish. | Copilot generates the case summary in Spanish. |
| The UI language is set to Spanish. The case description is in French. The email thread is in Spanish. | Copilot generates the case summary in Spanish. |
| The UI language is set to Spanish. The knowledge articles are in Spanish. The agent asks a question in Spanish. | Copilot displays the results in Spanish. |
| The UI language is set to Spanish. The agent asks a question in French. | Copilot displays the results in Spanish. |
| The UI language is set to Spanish. The knowledge articles are in the English language only. The agent asks a question in Spanish. | No response is generated. |
| The UI language is set to Japanese. The Bing Market language is set to Japanese and the location is set to ja-JP. The agents asks a question that Copilot responds to with content from the public web pages. | Copilot returns responses if the restricted Bing search results are available in the set market code of ja-JP. |