Use Customer Service Hub on mobile devices

Access your Customer Service Hub data while you’re on the go using Dynamics 365 for phones or Dynamics 365 for tablets on your mobile device.

The Customer Service Hub app works the same whether you’re using it on your mobile device or using it on a web browser on your computer.

Before you can start using the app, you need to install the Dynamics 365 Customer Service mobile app on your device.

More information: Install Dynamics 365 for phones and tablets.

Basic Navigation

  1. When you sign in, you’ll see the MyApps page with all your apps listed.
  2. Select Customer Service Hub.

Choose an app.

Navigation bar

Use the navigation (nav) bar to get to your work area, create a new record, search, or do other tasks. To access more commands, tap More Button..

Nav Bar.

Favorites and recently used records

The Favorites and Recently Used sections provide quick access to your records, views, and dashboards.

  • To access these sections, tap the Menu Menu button button on the nav bar, and then choose the Favorites and Recent Fav Button button.

  • To pin an item as a favorite, from the list of Recently Used items, tap the pin. This will pin and move the item to favorites.

    Favorites and Recent items.

Guide to use the mobile app

For more information on how to use the Dynamics 365 Customer Service mobile app, see Basic navigation on Dynamics 365 for phones and tablets.

See also

Customer Service Hub user's guide