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View a social profile in social care sample application

Track the high influencers and the customers for your business, and save them as contacts in Dynamics 365 Customer Service with their social profile information. You may want to get in touch with these resources later for marketing or brand-building purposes.

With the social care sample application, you can create a social profile and a corresponding contact automatically every time you create a case. You can also create social profiles for the authors of the posts who have a large number of followers or likes. You can access these social profiles in Social profiles in the site map. If a social profile exists for the author of the post, a new profile is not created.

Every social profile has a corresponding contact in Dynamics 365 Customer Service. A contact can have several social profiles, but a social profile can’t have several contacts.

Note

The social profile data in the application is read-only. You can only view, define a workflow, or change the owner of the record.

View a social profile

  1. In the site map of Copilot Service workspace, select Social profiles. The list of social profiles created in the application appears.

  2. Double-click any social profile to see the complete details. The social profile form shows the name, profile link of the contact, and the cases associated with this social profile. You can also view the influencer score if it is included as part of the social feed.

Sample application using Microsoft Dynamics CRM Social Care Framework