Customize the post-survey message

A post-survey message is displayed to respondents after they submit a survey. Default content is available for the post-survey message; however, you can add your own content to customize it in accordance with your requirements. You can also add up to four post-survey messages (in addition to the default message) and add conditions to show the appropriate post-survey message based on the response to a question or the value of a variable. The maximum number of characters supported in the message header and message body are 200 and 1,000, respectively.

You can personalize the post-survey message by adding variables in the message header and body. More information: Add variables in a survey

You can add formatting to the post-survey message by changing its font style, font size, and color. You can also add a link to the message by selecting Link on the formatting toolbar and then adding the link through the link editor. More information: Format text in a survey

If you've created a multilingual survey, you can add translations to post-survey messages for each added language. For information about adding languages and translations, go to Create a multilingual survey.

Customize the default post-survey message

1. Open the survey.

2. On the Design tab, scroll to the bottom of the survey designer.

3. In the Post-survey message section, select the default message.

   

4. Update the text in the Heading and Message fields.

   

5. To revert your changes to the default text, select Reset.

Add a new post-survey message

1. Open the survey.

2. On the Design tab, scroll to the bottom of the survey designer.

3. In the Post-survey message section, select Add Message.

   

4. Add text in the Heading and Message fields.

5. In the Show when field, select one of the following:

   • the response to: Select this option when the message is to be displayed according to the response to a question. After selecting this option, select the question, operator, and the response.

   • the variable: Select this option when the message is to be displayed according to the value of a variable. After selecting this option, select the variable, operator, and its value.

   You can add more conditions that use either the and or or operator by selecting Add condition.

   

6. To remove a branching condition, hover over the condition, and then select Remove.

7. To remove all branching conditions, select Remove all conditions.

Delete a post-survey message

1. Open the survey.

2. On the Design tab, scroll to the bottom of the survey designer.

3. In the Post-survey message section, select the message you want to delete.

4. Select Delete message.

   

See also

Create a project
Create a survey
Manage surveys
Manage projects