Best practices for creating and managing workflow processes

This topic applies to Dynamics 365 Customer Engagement (on-premises). For the Power Apps version of this topic, see: Best practices for workflow processes

This topic contains best practices for creating and managing workflow processes.

Avoid infinite loops

It’s possible to create logic in a workflow that initiates an infinite loop, which consumes server resources and affects performance. The typical situation where an infinite loop might occur is if you have a workflow configured to start when an attribute is updated and then updates that attribute in the logic of the workflow. The update action triggers the same workflow that updates the record and triggers the workflow again and again.

The workflows you create include logic to detect and stop infinite loops. If a workflow process is run more than a certain number of times on a specific record in a short period of time, the process fails with the following error: This workflow job was canceled because the workflow that started it included an infinite loop. Correct the workflow logic and try again. The limit of times is 16.

Use workflow templates

If you have workflows that are similar and you anticipate creating more workflows that follow the same pattern, save your workflow as a workflow template. This way, the next time you need to create a similar workflow, create the workflow using the template and avoid entering all the conditions and actions from scratch.

In the Create Process dialog, choose New process from an existing template (select from list).

Use child workflows

If you apply the same logic in different workflows or in conditional branches, define that logic as a child workflow so you don’t have to replicate that logic manually in each workflow or conditional branch. This helps make your workflows easier to maintain. Instead of examining many workflows that may apply the same logic, you can just update one workflow.

Keep fewer logs

To save disk space, clear the Keep logs for workflow jobs that encounter errors check box if you don’t need to keep this data.

Limit the number of workflows that update the same entity

Running more than one workflow that updates the same entity can cause resource lock issues. Imagine several workflows running where every opportunity update triggers an update to the associated account. Multiple instances of these workflows running and attempting to update the same account record at the same time can result in resource locking issues. Workflow failures occur and an error message, such as SQL Timeout: Cannot obtain lock on resource resource name, is recorded.

Use Notes to keep track of changes

When you edit workflows you should use the Notes tab and type what you did and why you did it. This allows someone else to understand the changes you made.

See also

Workflow processes overview
Configure workflow processes
Monitor and manage workflow processes