Operating Dynamics 365 Customer Engagement (on-premises) (on-premises)

As you administer Dynamics 365 Customer Engagement (on-premises), you’ll want to guarantee availability for your users by monitoring server status and performance, troubleshooting issues, and planning for disaster recovery.

Ongoing maintenance of Dynamics 365 Customer Engagement (on-premises) includes operations such as updating, customizing, monitoring, and relocating or reconfiguring Dynamics 365 Server and required or optional technologies such as SQL Server and SharePoint.


Operations that require intensive database transactions cannot be run concurrently. This includes the following operations:

  • Language pack provisioning
  • Importing a solution
  • Publishing customizations
  • Database updates (Customer Engagement (on-premises) only)
  • Solution update operations (Dynamics 365 for Customer Engagement only)