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Learn moreArticle (KbArticle) table/entity reference (Microsoft Dynamics 365)
Structured content that is part of the knowledge base.
Note
The Microsoft Dynamics 365 Article (KbArticle) table extends the Microsoft Dataverse Article (KbArticle) table.
These relationships are one-to-many. Listed by SchemaName.
Many-To-One Relationship: incident kbarticle_incidents
| Property | Value |
|---|---|
| ReferencingEntity | incident |
| ReferencingAttribute | kbarticleid |
| ReferencedEntityNavigationPropertyName | kbarticle_incidents |
| IsCustomizable | True |
| AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplayGroup: DetailsLabel: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Dataverse table/entity reference
Dataverse Web API Reference
kbarticle
Additional resources
Training
Module
Use knowledge articles to resolve Dynamics 365 Customer Service cases - Training
Learn how to use knowledge articles to manage cases in Dynamics 365 Customer Service.
Certification
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.