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Queue Item (QueueItem) table/entity reference (Microsoft Dynamics 365)

A specific item in a queue, such as a case record or an activity record.

Note

The Microsoft Dynamics 365 Queue Item (QueueItem) table extends the Microsoft Dataverse Queue Item (QueueItem) table.

Messages

The following table lists the messages for the Queue Item (QueueItem) table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?		 Web API Operation SDK for .NET
msdyn_TriggerARCWithRule
Event: False		 msdyn_TriggerARCWithRule action Learn to use messages with the SDK for .NET

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

msdyn_liveworkstreamid

Property Value
Description Liveworkstream this queue item belongs to
DisplayName Live workstream
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkstreamid
RequiredLevel None
Type Lookup
Targets msdyn_liveworkstream

msdyn_skipursync

Property Value
Description This attribute is used by Unified Routing system to decide whether to Skip Sync Call to Omnichannel Service or not.
DisplayName msdyn_skipursync
IsValidForForm True
IsValidForRead True
LogicalName msdyn_skipursync
RequiredLevel None
Type Boolean
GlobalChoiceName queueitem_msdyn_skipursync
DefaultValue False
True Label Yes
False Label No

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

InheritedParentClusterMode

Property Value
Description Cluster Mode of the parent entity record.
DisplayName Inherited parent Cluster Mode
IsValidForForm True
IsValidForRead True
LogicalName inheritedparentclustermode
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

Customized columns/attributes

Microsoft Dynamics 365 modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectId

Changes from ObjectId (Microsoft Dataverse)

Property Value
Targets bulkoperation, campaignactivity, campaignresponse, incident, msdyn_copilottranscript, msdyn_iotalert, msdyn_liveconversation, msdyn_ocliveworkitem, msdyn_ocsession, msdyn_overflowactionconfig, msfp_alert, msfp_surveyinvite, msfp_surveyresponse, serviceappointment

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value Label
112 Case
4214 Service Activity
4401 Campaign Response
4402 Campaign Activity
4406 Quick Campaign
10270 Teams chat
10286 Knowledge Article Template
10442 Invite Redemption
10443 Portal Comment
10544 IoT Alert
10758 Customer Voice alert
10773 Customer Voice survey invite
10776 Customer Voice survey response
10847 Overflow Action Config
10871 Ongoing conversation (Deprecated)
10883 Conversation
10900 Session
11252 Copilot Transcript

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

BulkOperation_QueueItem

One-To-Many Relationship: bulkoperation BulkOperation_QueueItem

Property Value
ReferencedEntity bulkoperation
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_bulkoperation
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

CampaignActivity_QueueItem

One-To-Many Relationship: campaignactivity CampaignActivity_QueueItem

Property Value
ReferencedEntity campaignactivity
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_campaignactivity
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

CampaignResponse_QueueItem

One-To-Many Relationship: campaignresponse CampaignResponse_QueueItem

Property Value
ReferencedEntity campaignresponse
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_campaignresponse
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_QueueItem

One-To-Many Relationship: incident Incident_QueueItem

Property Value
ReferencedEntity incident
ReferencedAttribute incidentid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_incident
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_copilottranscript_QueueItems

One-To-Many Relationship: msdyn_copilottranscript msdyn_copilottranscript_QueueItems

Property Value
ReferencedEntity msdyn_copilottranscript
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_copilottranscript
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_iotalert_QueueItems

One-To-Many Relationship: msdyn_iotalert msdyn_iotalert_QueueItems

Property Value
ReferencedEntity msdyn_iotalert
ReferencedAttribute msdyn_iotalertid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_iotalert
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_liveworkstream_queueitem_liveworkstreamid

One-To-Many Relationship: msdyn_liveworkstream msdyn_liveworkstream_queueitem_liveworkstreamid

Property Value
ReferencedEntity msdyn_liveworkstream
ReferencedAttribute msdyn_liveworkstreamid
ReferencingAttribute msdyn_liveworkstreamid
ReferencingEntityNavigationPropertyName msdyn_liveworkstreamid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_ocliveworkitem_QueueItems

One-To-Many Relationship: msdyn_ocliveworkitem msdyn_ocliveworkitem_QueueItems

Property Value
ReferencedEntity msdyn_ocliveworkitem
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_ocliveworkitem
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_ocsession_QueueItems

One-To-Many Relationship: msdyn_ocsession msdyn_ocsession_QueueItems

Property Value
ReferencedEntity msdyn_ocsession
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_ocsession
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_overflowactionconfig_QueueItems

One-To-Many Relationship: msdyn_overflowactionconfig msdyn_overflowactionconfig_QueueItems

Property Value
ReferencedEntity msdyn_overflowactionconfig
ReferencedAttribute msdyn_overflowactionconfigid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_overflowactionconfig
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msfp_alert_QueueItems

One-To-Many Relationship: msfp_alert msfp_alert_QueueItems

Property Value
ReferencedEntity msfp_alert
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msfp_alert
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msfp_surveyinvite_QueueItems

One-To-Many Relationship: msfp_surveyinvite msfp_surveyinvite_QueueItems

Property Value
ReferencedEntity msfp_surveyinvite
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msfp_surveyinvite
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msfp_surveyresponse_QueueItems

One-To-Many Relationship: msfp_surveyresponse msfp_surveyresponse_QueueItems

Property Value
ReferencedEntity msfp_surveyresponse
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msfp_surveyresponse
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

ServiceAppointment_QueueItem

One-To-Many Relationship: serviceappointment ServiceAppointment_QueueItem

Property Value
ReferencedEntity serviceappointment
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_serviceappointment
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_queueitem_msdyn_ocliveworkitem_queueitemid

Many-To-One Relationship: msdyn_ocliveworkitem msdyn_queueitem_msdyn_ocliveworkitem_queueitemid

Property Value
ReferencingEntity msdyn_ocliveworkitem
ReferencingAttribute msdyn_queueitemid
ReferencedEntityNavigationPropertyName msdyn_queueitem_msdyn_ocliveworkitem_queueitemid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queueitem_msdyn_unifiedroutingdiagnostic_targetobject

Many-To-One Relationship: msdyn_unifiedroutingdiagnostic msdyn_queueitem_msdyn_unifiedroutingdiagnostic_targetobject

Property Value
ReferencingEntity msdyn_unifiedroutingdiagnostic
ReferencingAttribute msdyn_targetobject
ReferencedEntityNavigationPropertyName msdyn_queueitem_msdyn_unifiedroutingdiagnostic_targetobject
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_unifiedroutingrun_queueitem_targetobject

Many-To-One Relationship: msdyn_unifiedroutingrun msdyn_unifiedroutingrun_queueitem_targetobject

Property Value
ReferencingEntity msdyn_unifiedroutingrun
ReferencingAttribute msdyn_targetobject
ReferencedEntityNavigationPropertyName msdyn_unifiedroutingrun_queueitem_targetobject
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference
queueitem

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