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Copilot in Dynamics 365 Field Service helps boost productivity and minimize manual work by generating work order summaries, creating inspection templates, and enabling frontline workers using natural language. Here are some recent features for using Copilot in Field Service:
| Feature | Description | Learn more |
|---|---|---|
| Natural language questions | Ask questions in natural language about the data and information stored in the system. Use a library of predefined prompts to get Copilot working for you quickly. | Use Copilot in the Dynamics 365 Field Service web application |
| AI-powered work order update | Enable technicians to use natural language (text or speech) in the mobile app for Copilot to suggest and update work order fields, such as booking status, times, tasks, and line items. | AI-powered work order update (preview) |
| Work order summaries | Generate on-demand summaries of a work order to quickly see status, priority, related activities, and recommended next actions. | Enable work order summary with Copilot in Field Service |
| Inspection template creation | Upload PDFs or images and have Copilot convert them into draft inspection templates that can be edited, published, and added to work orders. | Create inspection templates with Copilot |