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Copilot in Dynamics 365 Field Service helps boost productivity and minimize manual work by generating work order summaries, creating inspection templates, and enabling frontline workers using natural language. Here are some recent features for using Copilot in Field Service:
- Ask questions in natural language about the data and information stored in the system. Use a library of predefined prompts to get Copilot working for you quickly. Learn more in Use Copilot in the Dynamics 365 Field Service web application.
- Enable technicians to use natural language (text or speech) in the mobile app for Copilot to suggest and update work order fields, such as booking status, times, tasks, and line items. Learn more in AI-powered work order update (preview).
- Generate on-demand summaries of a work order to quickly see status, priority, related activities, and recommended next actions. Learn more in Enable work order summary with Copilot in Field Service.
- Upload PDFs or images and have Copilot convert them into draft inspection templates that can be edited, published, and added to work orders. Learn more in Create inspection templates with Copilot.