IoT partner integrations

The IoT provider feature lets you seamlessly integrate your IoT-enabled devices from various IoT vendors with Dynamics 365 Field Service. This article describes some of the benefits of these integrated solutions and lists partners who have successfully integrated their IoT solutions with Dynamics 365 Field Service.

Main benefits of integrated solutions

• Manage your assets better: Align your assets between Field Service and IoT solutions and get a complete view and control of your equipment and devices. Track and monitor your assets in real time and manage them more efficiently.

• Fix issues before they happen: IoT alerts from connected devices help you detect potential issues before they cause downtime and costly breakdowns.

• Streamline your workflows: Automate the dispatch process of cases or work orders based on IoT alerts to ensure faster response times and better service delivery.

• Make smarter decisions: Use IoT data and field service information to make data-driven decisions.

• Satisfy your customers: Use IoT data to improve your service delivery and enhance your customer experiences. Reduce downtime, fix issues proactively, and respond faster to your customers' needs, leading to higher customer satisfaction and loyalty.

IoT partners

The following partners offer IoT solutions that integrate seamlessly with Field Service.

Partner	Description
ICONICS GENESIS64	ICONICS GENESIS64™ is a powerful solution for facilities management, offering efficient management of building systems, equipment, and assets. When integrated with Dynamics 365 Field Service, it combines field service management with facilities management. This seamless integration streamlines coordination of field service technicians and resources to optimize maintenance processes and improve operational efficiency. The combined solution provides real-time insights, data-driven decision-making, and proactive maintenance strategies, which result in extended asset lifespan, higher customer satisfaction, and improved resource utilization. Learn more about the ICONICS GENESIS64 integration with Dynamics 365 Field Service.
Willow	Willow puts the power of the virtual world to work to deliver the oversight, insight, and foresight needed to change the way buildings and infrastructures are managed. Willow does more than digitize a building. Through understanding, responding to, and anticipating complex facility conditions—in real time and over time—on one integrated platform, Willow activates the potential to operate more securely, sustainably and efficiently. By integrating Willow with Dynamics 365 Field Service, organizations can transform their facilities management and field service operations. The combination of real-time data insights and bidirectional data sync enables efficient building and facilities management, optimized scheduling, and proactive and predictive maintenance strategies. This integration promotes collaboration and sustainability, leading to enhanced user experience, improved asset performance, and overall business success in the built environment. Learn more about Willow's integration with Dynamics 365 Field Service.