Work offline and update offline data
To work in areas without internet access, the app downloads important information to the mobile device for a seamless experience. When the device connects to the internet, data automatically syncs with the server.
An administrator has to configure the offline profile for the app before technicians can download the data. Administrators define which data is available offline and how often the app looks for changes on the server.
When you first log into the mobile app, synchronization occurs and data is downloaded. Downloading the offline data can take some time. A banner shows the progress of the sync. The offline sync or globe icon shows the sync status. For more information, go to View offline sync status.
Synchronization occurs automatically, but you can manually synchronize if needed. You can initiate a full sync or sync a particular view.
To initiate a full sync, select the offline sync or globe icon and then Check for updates.
To initiate a sync on a specific view, select More > Refresh.
Note
The new mobile experience doesn't support working offline.