Define priorities for work orders

Use priority records to prioritize your work orders. You can assign a custom color to each priority value. This color is used for the outline of the resource booking's time slot on the schedule board. Priority records help dispatchers distinguish a job's priority while they manage the schedule.

1. In Dynamics 365 Field Service, select the Settings area.

2. Under Work orders, select Priorities.

3. Select New.

4. Enter the following information:

   • Name: Enter a name for the priority.
   • Level of Importance: Choose a number from 1 through 10 to define the level of importance of the priority. For example, for an urgent priority, you might set the level of importance to 10.
   • Priority Value: Specify a number from 1 through 100. This value is used by the Scheduling Operations Agent for scheduling optimization operations.
   • Priority Color: Specify a color for the priority.

5. Select Save.