Update the environment administrator

When you create a finance and operations apps environment in Microsoft Dynamics Lifecycle Services (LCS), one of the configuration options requires that you select a user as the environment administrator. This user becomes the email account that is associated with the default Admin user record that the System Administrator role is assigned to in finance and operations apps.

The Admin user is critical in some situations in the apps, such as when system batch jobs are run. These jobs must run with administrator privileges. They should not be associated with a regular user from your company, because that user's Microsoft Entra account will be disabled if they leave your organization.

However, we know that the Admin user account is occasionally disabled in Microsoft Entra ID, and there is no way to change the Admin user record in the apps. Previously, this issue was manually supported via a support ticket, but it has now been made a self-service action in LCS.

Change the environment administrator account

To change the environment administrator, you must be a project owner in the LCS project.

1. In LCS, go to your project, and open your environment details page.
2. Select Maintain > Update environment admin.
3. In the dialog box that appears, select another Project Owner or Environment Admin user from your LCS project.
4. Select Save.

Important

Changes to the environment administrator account cause downtime in the target finance and operations apps environment. Therefore, use this capability in the appropriate way and only after you schedule the downtime in your organization. The new administrator account must be a member of the same tenant that the environment belongs to. If you are going to change domain for the environment, you need to get new ISV license file(s) that references the new domain.