Configure Accounts receivable and credit and collections

Configure Accounts receivable and Credit and Collections to track invoices and incoming payments from customers.

You can set up customer groups, customers, posting profiles, various payment options, interest notes, collection letters, commissions, parameters regarding customers, charges, deliveries and destinations, bills of exchange, and other types of Accounts receivable and Credit and collections information. The following table lists the pages that support the configuration and maintenance of Accounts receivable and Credit and collections. The table entries are organized by task and then alphabetically by page name.

Note

You cannot navigate to some pages in the following table unless data or parameter settings have been entered in other pages.

Task	Page name	Usage
Configuring required Accounts receivable information	Accounts receivable parameters	Set up parameters for the Accounts receivable module.
	Accounts receivable workflows	Create a workflow or modify an existing one.
	Customer groups	Create and maintain groups of customers who share key parameters. These include terms of payment, settle periods, inventory posting ledger accounts, sales tax group, and default account setup.
	Customer posting profile	Set up the posting profiles that control the posting of customer transactions to the general ledger.		Form setup	Define the format of information on various documents that are related to customers, such as sales orders, picking lists, packing slips, and invoices.
	Methods of payment - customer	Create and maintain information about methods of payment for customers.
	Terms of payment	Define the terms of payment that you assign to sales orders, purchase orders, customers, and vendors in either Accounts receivable or Accounts payable.
Configuring Accounts receivable journals	Journal names	Create and manage templates for journals. This includes the management of posting restrictions for selected users or user groups.
Configuring customer invoices	Billing codes	Set up optional codes for billing charges to use on free text invoice lines.
	Charges code	Set up codes for the charges to use on sales orders and purchase orders, such as invoice fees, freight, and insurance.
	Footer text	Specify footer text for a print management record in multiple languages. When the document is printed, the language of the document determines the language of the footer text.
	Form notes	Edit the standard text that appears on the various pages that your organization uses, such as invoices, sales orders, and interest notes.
	Form setup	Define page note parameters for quotations, confirmations, picking lists, packing slips, customer invoices, free text invoices, and interest notes.
	Form sorting parameters	Set up sorting orders for printing multiple invoices, such as by invoice account and sales order number.
	Print management setup	Set up print management original or copy records and conditional settings. This information controls the way that documents, such as sales orders and purchase orders, are printed during the confirmation process.
Configuring customer payments	Cash discounts	Set up and manage cash discount codes, which are linked to customer and vendor accounts and are applied to sales orders and purchase orders.
	Credit card processors	Set up information for credit card processors that authorize credit cards that are submitted for the payment of sales orders.
	Currencies	Create and view the currencies that your organization uses.
	Currency exchange rates	Create and maintain appropriate exchange rates between the accounting currency and other currencies.
	Intercompany accounting	Create a list of accounts that the current legal entity can post to. You must set up debit and credit accounts, and also set up the journal that receives the transactions in the other legal entity.
	Methods of payment - customer	Create and maintain information about methods of payment for customers. For more information, see Establish customer method of payment.
	Organization hierarchies	Set up an organization hierarchy for centralized payments.
	Organization hierarchy purposes	Specify a purpose for centralized payments.
	Payment days	Define the payment days that are used to calculate due dates for payments that you will receive from customers or make to vendors.
	Payment fee	Create and maintain payment fees that are related to customers, such as fees for bills of exchange.
	Payment fee setup	Set up payment fees for various combinations of banks, methods of payment, remittance types, payment specifications, currencies, and date intervals. For more information, see Establish customer payment fees.
	Payment schedules	Create payment schedules, which you can use to schedule installment payments from customers and to vendors.
	Payment specification	Create and view payment specification codes for the method of payment that you selected in the Methods of payment page. You define payment specification codes according to your agreement with the bank that is specified for the selected method of payment.
	Transaction text	Create transaction text for automatic postings to General ledger. You can set up transaction text in various languages.
	Translations	Create text in another language. You can translate all texts for external use (such as terms of payment, terms of delivery, and modes of delivery) into one or more languages.
Configuring customer payment formats	Bill of exchange layout	Set up the layout of bills of exchange for the bank account that you selected in the Bank accounts page.		Check layout	Set up the layout of checks for the bank account that you selected in the Bank accounts page.
	File formats for methods of payment	Select import, export, return, and remittance file formats to use for customer payments.
	Methods of payment - customer	Create and maintain information about methods of payment for customers.
	Signature	Add, change, or remove signature image files, such as .bmp, .jpg, or .gif files. The signature image files are printed on checks as official legal entity signatures.
Configuring Accounts receivable statistics	Aging period definitions	Set up and manage user-defined aging period definitions, which are used to analyze the maturity of customer accounts and vendor accounts, based on a date that you enter. For more information, see Set up and generate accounts receivable aging information.
	Business statistics	Set up business statistics inquiries that can help you analyze the performance of your organization.
	Business statistics data	View data in a grid format for a selected business statistic.
Maintaining customer information	Address book	Enter or view information about prospects, leads, opportunities, customers, contact persons, competitors, and employees.
	Customer bank accounts	Create and manage customer bank accounts.
	Customer groups	Create and maintain groups of customers who share key parameters. These include terms of payment, settle periods, inventory posting ledger accounts, sales tax group, and default account setup.
	Customers	Create and manage the customer accounts for the customers the organization does business with.
	Print management setup	Set up print management original or copy records and conditional settings. This information controls the way that documents, such as sales orders and purchase orders, are printed during the posting process.
Configuring Credit and collections	Accounts receivable parameters	Set up parameters for the Credit and Collections module.
	Case categories	Set up a case category that will be used for Collections cases.
	Collection letter	Create and manage collection letter sequences and connect them with collection letter lines.
	Collections agent	Set up collections agents for use in the Collections page.
	Collections team	Set up a collections team that represents the workers that can be setup as agents. A team called Collections will be setup automatically in the Accounts receivable parameters if no team exists.
	Customer aging snapshot	Create aging snapshots for customers. An aging snapshot contains the calculated aged balances for a group of customers at one point in time. This step requires an aging period definition to be setup.
	Customer contacts and email settings	Set up contacts for customers with their email addresses. These addresses will appear in the Collections page and will be used to create emails that go to customers. Also set up a default Collections contact for each customer that will appear first in the Collections page.
	Customer pools	Set up customer pools, which are queries that define a group of customer accounts that can be displayed and managed for collections or aging processes.
	Customer posting profile	Set up the profiles that control the posting of customer transactions to the general ledger.
	Customer reason codes	Set up customer reasons codes.
	Customer write-off reason codes	Set up customer write-off reasons codes that will be used for write-off transactions.
	Form setup	Define form note parameters for quotations, confirmations, picking lists, packing slips, customer invoices, free text invoices, and interest notes.
	Interest	Set up and manage interest codes.
	NSF information.	Set up NSF information on the bank account that will be used when a payment is marked as an NSF transaction on the Collections page.
	Salesperson information	Set up the email address for salespersons. These addresses will appear on the Collections page and you can use them to send email to a salesperson from that page.

For more information, see Credit and collections in Accounts receivable.