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Troubleshooting articles
For a collection of troubleshooting articles grouped by article, see the following site provided by Microsoft Support:
These articles explain how to determine, diagnose, and fix problems that you might encounter when you use Dynamics 365 Finance. The articles are organized by feature area. Each article focuses on a specific problem and how to solve it.
Frequently asked questions
Collections of frequently asked questions (FAQs) are integrated into the finance documentation. Each of these articles include multiple FAQs for a specific feature article or area.
The following FAQ articles discuss issues specific to Finance:
- One voucher FAQ
- Year-end activities FAQ
- Consolidation and elimination FAQ
- Credit statistics FAQ
- Financial Reporting Data mart resets FAQ
- Financial reporting FAQ
- Intercompany journals: Dimension values on multi-line vs single line journal
The following FAQ articles discuss issues related to the platform shared by all finance and operations apps, including finance:
- Address books FAQ
- Client FAQ
- Electronic Invoicing FAQ
- Invoice capture FAQ
- One Version service updates FAQ
- Open in Excel experiences FAQ
- Subscriptions, LCS projects, and Microsoft Entra tenants FAQ
- Workflow FAQ
Other support resources
The following Microsoft support and community resources are also available. You can discuss and solve problems, browse blogs, request features, and more:
- Microsoft Dynamics 365 Blog
- Dynamics 365 Community
- Finance ideas portal
- [Dynamics 365 support] In LCS, the Support tile opens a tool that helps you manage support incidents. To submit problems directly to Microsoft, select the Support tile in your LCS project. You can then submit problems in two ways:
- On the Active issue tab, select your problem, and then select Submit to Microsoft.
- On the Submitted to Microsoft tab, select Submit an incident, and then follow the on-screen instructions to submit the incident. After you submit an incident, you receive an email message from the Microsoft Support engineer who is assigned to your case.