Set up customers and customer bank accounts for ISO20022 direct debits

This article explains how to set up a customer bank account and a customer direct debit mandate, which are required to generate customer payment files like the ISO20022 direct debit. Depending on the configured customer payment formats, additional information not covered in this article might be required for a customer or a customer bank account.

Set up a customer bank account

To set up a customer bank account, follow these steps.

1. In Dynamics 365 Finance, go to Accounts receivable > Customers > All customers.
2. Use the Quick Filter to find records. For example, enter "Account field".
3. In the list of results, select a row, and then select the link in the row.
4. On the Action Pane, select Customer.
5. Select Bank accounts > New.
6. In the Bank account field, enter a value.
7. In the Name field, enter a value.
8. In the Bank groups field, enter or select a value.
9. In the IBAN field, enter a value.
10. In the SWIFT code field, enter a value. For many payment formats, SWIFT bank identifier code (BIC) codes aren't mandatory, but Microsoft recommends that you register one for a bank account.
11. Select Save and then close the page.
12. Select Edit.
13. In the Payment defaults section, in the Bank account field, enter or select a value.

Add a direct debit mandate

To add a direct debit mandate, follow these steps.

1. In the Direct debit mandates section, select Add.
2. In the Creditor bank account field, enter or select a value.
3. In the Signature date field, enter a date.
4. Select Yes to confirm the date update.
5. In the Signature location field, enter or select a value.
6. In the Expected number of payments field, enter a number.
7. Select OK, and then select Save.