Manage support lists

Support lists are predefined lists that are included in Microsoft Dynamic 365 Fraud Protection to help you get started. There are support lists for each of the following entities. You can assign entities a status of Safe, Block, or Watch.

• Email address (@"user.email") – This entity is the email address that is derived from a user.
• Payment instrument (@"paymentInstrumentList.merchantPaymentInstrumentId") – This entity is the payment method that is associated with a transaction.
• IP address (@"deviceContext.ipAddress") – This entity is the IP address where the payment originates.
• User ID (@"user.userId") – This entity is the unique ID that is assigned to the user from a transaction.
• Device ID (@"deviceContext.externalDeviceId") – This entity is the device ID that is associated with a transaction.

Support lists can be modified on the Support page or the Lists page.

To add, remove, or edit entries in support lists from the Lists page, you can complete the following procedures on the Support Lists page.

Add an entry to a support list

1. Select a support list, and then select Edit.
2. In the text box, enter the information for the new list entry.
3. In the Status field, select a status.
4. Optional: Enter values in the Reason, Expiration date, and Comments fields.
5. When you've finished, select Update.

Edit a support list entry

1. Select a support list, and then select Edit.

2. In the text box, update the information for an existing entry.

   The current status of the entry is shown below the text box.

3. Optional: Update the Status, Reason, Expiration date, and Comments fields.

4. When you've finished, select Update.

Remove a support list entry

1. Select a support list, and then select Edit.

2. In the text box, enter the information for an existing entry.

   The current status of the entry is shown below the text box.

3. Select Remove.

4. Optional: Enter a value in the Comments field.

5. When you've finished, select Update.

Add or remove multiple support list entries

1. Select a support list, and then select Edit.
2. Copy and paste the list of entries that you want to add or remove.
3. Select a status for the entries, or select Remove to remove the entries from the list.
4. Optional: Update the Reason, Expiration date, and Comments fields.
5. When you've finished, select Update.

Preview a support list

To preview a support list, select the list, and then select Preview.

Note

The preview pane shows a maximum of 20 rows.

To view the full support list, select Download to download the list, and then open the file in any text editor.

Download a support list

1. Select the list to download, and then select Download.
2. Select the Download button in the lower-left corner of the browser window to view the list.

To download multiple support lists, select the lists, and then select Download. The files are downloaded as a zip file.

Additional resources

Lists overview

Manage custom lists