Edit

Uninstall Dynamics 365 Marketing

  • Article
  • 2 minutes to read

You can remove the Marketing application from any Dynamics 365 instance where it's installed. After removing it, you'll end up with a Marketing license that you can use on another Dynamics 365 instance, if desired.

Important

The uninstall process detailed below does not remove all Marketing-related solutions from your instance. To remove all Marketing-related solutions, you must follow the process below then manually delete the solutions in the order listed in Solution uninstall order for removing Dynamics 365 Marketing.

Uninstall Dynamics 365 Marketing services

The Marketing uninstall wizard handles most of the uninstall process. The uninstall wizard:

  • Removes all services for Marketing, event management, and Dynamics 365 Connector for LinkedIn Lead Gen Forms
  • Removes the marketing insights service and its data
  • Turns off user syncing from Microsoft 365 for Dynamics 365 Marketing users
  • Frees your Dynamics 365 Marketing license for use with another Dynamics 365 instance

Note

If you want to release your Marketing entitlement to use on a different instance, you do not need to uninstall any of the Marketing solutions.

To run the uninstall wizard:

  1. If you have sample data installed, remove it. More information: Add or remove sample data.

  2. Run the Marketing setup wizard for the instance where you want to uninstall the Marketing application. Make sure the correct instance is listed.

    Setup wizard for an existing instance with portal integration.

  3. From the Other actions panel, choose Uninstall Marketing from this org.

  4. Follow the on-screen instructions to confirm and complete the uninstall.

Reset any Power Apps portals connected to the uninstalled Marketing app

If the Dynamics 365 Marketing instance that you are uninstalling was connected to a Power Apps portal (for example to run marketing pages or the events website), then you need to reset the portal to release its license. After the reset, the portal still shows as configured in the Power Platform admin center, but you'll be able to select it when you run the Marketing setup wizard to set up a new, copied, or restored instance.

Portals are optional, so you might not have one connected to your Marketing instance. More information: Integrate Marketing with a CMS system or Power Apps portal

To reset a portal:

  1. Follow the instructions provided in Reset a portal.
  2. Portal reset leaves behind its website bindings, which may prevent you from reusing your portal name. Therefore, you should always delete all website bindings that are related to the portals used by your uninstalled Marketing instance. More information: Create and manage website bindings

See also

Open the Power Platform admin center
Keep Marketing up to date
Manage Marketing environments