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Overview of making calls with Dynamics 365 Remote Assist mobile

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Dynamics 365 Remote Assist customers now have access to Remote Assist in Microsoft Teams mobile. Take advantage of all that Teams has to offer and collaborate with other users!

Microsoft Dynamics 365 Remote Assist mobile makes conducting repairs and remote inspections easy by providing technicians with the ability to launch video calls with remote collaborators inside or outside of their organization. Technicians can join one-to-one video calls and group video calls with three or more participants.

Supported calling scenarios

A one-to-one call includes two participants. For example, if you're repairing a machine and need help on-the-go, you might make a one-to-one call to a remote collaborator who is using Microsoft Teams desktop or Teams mobile.

A group call is an ad-hoc call that includes three or more participants. For example, if you're inspecting an asset in a one-to-one call but need a third person's expertise, you (or the other participant on the call) can add a third person to create a group call.

The following table shows the types of calls supported on Dynamics 365 Remote Assist mobile and whether one-to-one or group calls are supported for each.

Type of call One-to-one call Group call
Other Dynamics 365 Remote Assist mobile users Yes Yes
Dynamics 365 Remote Assist HoloLens users Yes Yes
Teams desktop users Yes Yes
Teams mobile user Yes No
Any combination of three or more Dynamics 365 Remote Assist mobile users, Dynamics 365 Remote Assist HoloLens users, or Teams desktop users NA Yes

Unsupported calling scenarios

The following calling scenarios aren't supported on Dynamics 365 Remote Assist mobile at this time:

  • Making calls to browser-based Microsoft Teams users
  • Participating in a group call with Teams mobile users

See also