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Get session ID and logs to help troubleshoot your issue

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If you encounter a problem with the mobile app, you can help Microsoft troubleshoot the problem much more effectively if you provide them with a session ID and logs for that problem.

Get the session ID from the Setting menu

  1. From the navigation bar, select Sitemap toggle button. and then the gear icon (Settings).

    Sitemap expanded screenshot, gear icon is at the bottom left.

  2. Select Session details (at the bottom of the menu) and then you will see the Session ID.

    Settings menu screenshot, session details is under the general category. Session details screenshot, session id is in the middle of the page.

Get the session ID from the sign in screen

On the sign in screen, select the clipboard icon and then select Copy session ID.

Login screen screenshot, the clipboard menu is expected, copy session id is the second item.

Share logs

Send logs directly to Microsoft, so we can help troubleshoot your issue.

  1. On the sign in screen, select the clipboard icon and then select Share logs.
  2. Select a sharing option such as Outlook and then attach the logs to a support ticket. See Customer Support Plans for details.

Alternatively, you can also share logs from the home screen.

  1. Select the site map Site map., and then select your picture or the profile button.
  2. Under Help select, Share logs and then attach the logs to a support ticket. See Customer Support Plans for details.