Detect POS network and connectivity issues with health check
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Commerce. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Mar 3, 2023 |
Apr 14, 2023 |
Business value
In a retail setting, downtime and performance issues with the point of sale (POS) have a direct impact on customer satisfaction, sales associate morale, and sales conversions. When such problems occur, it's critical that they are diagnosed and remedied as soon as possible. New health check tests and features in the Dynamics 365 Commerce POS apps give sales associates, managers, and IT staff the information they need to diagnose and resolve network and connectivity issues.
Feature details
New tests in the POS health check operation provide key information about network and performance-related health metrics. New tests include:
- Network latency test: Measures the latency between the POS terminal and the Commerce Sale Unit (CSU) it's connected to.
- Memory usage test: Determines how much RAM the POS is consuming currently and tracks how it changes over time.
- Retail server connectivity: Confirms that the POS terminal can communicate with Retail Server and the channel database.
Health check capabilities can be accessed directly from the Settings page in the POS. It's no longer necessary to manually add the tile to a button grid to expose the operation. Access to health check can be managed by role by disabling the Manage devices permission. When the Manage devices permission is disabled for a role, users who are assigned to that role will be prompted for manager approval when launching health check functionality.
See also
Health check for POS peripherals and services (docs)
Key features (learn)