Connect your own provider to send text message from Dynamics 365 Sales
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Sales. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Jul 28, 2023 |
- |
Jul 28, 2023 |
Business value
In the current B2B industry, effective customer engagement is the most important means of building and maintaining customer relations and closing deals. It's important to meet your customers where they prefer. As the world changes toward a digital way of living, more and more customers prefer to be contacted via SMS. Even sellers find SMS as a convenient and effective channel to send reminders, provide quick updates, or respond to customer queries. This feature will allow organizations to bring their own custom provider to add and assign numbers to users for sending SMS as part of Dynamics 365 Sales workflows.
Feature details
The key capabilities are:
- Enabling support to configure custom providers as part of the SMS setup. This also includes support for configuration of Azure Communication Service as a provider.
- Ability to add multiple numbers as part of a configured provider.
- Assigning an added number to a user or a team.
See also
Add custom SMS channel (docs)