Copilot AI-generated email drafts and replies
Important
This content is archived and is not being updated. For the latest documentation, go to the Microsoft Dynamics 365 documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | - | 
Jun 1, 2023 |
Business value
Sellers communicate heavily via email with sales colleagues and customers alike, and can struggle to keep up. Pain points include time-consuming CRM navigation, difficulty in tracking customer opportunities, and overwhelming email volume leading to missed details.
Feature details
Supercharge internal and external email communications with AI-generated drafts and replies.
Continued enhancement to existing GPT-enabled email capabilities will include:
- Support for reply styles
- Higher quality prompts
- Additional language support
- Improved email insights
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- South America
- Canada
- India
- Japan
- France
- Korea
- China