Create email templates with new template designer
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 6, 2023 |
Apr 1, 2023 |
Business value
Email templates are a fast and easy way to send repetitive and recurring emails to multiple customers. They help save time and provide a way to create consistent, professional, preformatted email messages that can be used when communicating with customers. You can create, view, and edit the email templates.
Feature details
The new email template creation experience provides an advanced, digital content designer for creating and styling templates. It includes advanced layouts that are responsive and adapt to any screen size. Users can add elements like images, text, buttons or dividers easily while creating email templates.
See also
Create beautiful email templates with enhanced email editor (blog)
Customize an email template using the template editor (docs)