Customize visualization of omnichannel real-time analytics dashboards

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	Oct 31, 2022	-	Apr 30, 2023

Business value

Out-of-the-box real-time analytics incorporate industry-standard metrics that are critical in helping supervisors get started with real-time monitoring of their contact centers. However, each supervisor has unique reporting needs based on the nature of their business. With this feature, administrators can customize reports to meet their organizational requirements by leveraging the out-of-the-box real-time Power BI-embedded data model.

Feature details

Key capabilities of this feature include the following:

• Rearrange the out-of-the-box report layout on omnichannel real-time analytics.
• Modify the graphical rendering of data. For example, you can have a graphic with the trend of a metric over time rather than a tabular view of the metric.
• Create visuals using metrics in the data model that aren't exposed directly in the out-of-the-box Power BI reports.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

• United States
• Europe
• Asia Pacific
• United Kingdom
• Australia
• South America
• Canada
• India
• Japan
• France
• Korea

See also

Overview of Omnichannel real-time analytics dashboards - Edit visual display (docs)