Dynamics 365 links are unfurled in Teams chats
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 6, 2023 |
Apr 3, 2023 |
Business value
See the details of your business data in your Microsoft Teams chats and feel confident that the link you're selecting is an authentic Power Apps link.
Feature details
Now, when you paste a Dynamics 365 Customer Service link into a Microsoft Teams chat, meeting, or channel, it'll automatically be unfurled in an adaptive card, providing you with more details about the link that was shared. Links to canvas apps will show the app name and record name. Entity type will be shown for model-driven app links to records.
The user pasting the link can delete the card in the message compose window before sending the message, resulting in no card being sent.
Note
If the user who is pasting the link doesn't have access to the app or the record, no app or record details will be shown in the unfurled card.
