Enhancements in assignment diagnostics
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Apr 30, 2023 |
Business value
Administrators and supervisors will have improved visibility and transparency of assignment status for better decision making and increased productivity in customer service.
Feature details
With this feature enhancement, administrators will be able to view the assignment attempt details within Agent assignment trace in the diagnostics record. Information about the assignment status, identified agent, and the corresponding reason for assignment status is available in the Assignment trace section of the record.
See also
Assignment (docs)