Improved authentication in Apple Messages for Business
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 1, 2023 |
Business value
Auth V2 rich message support is required to maintain compliance with the Apple messaging service provider and continue offering the Apple Messages for Business channel. Without Auth V2 support, many consumer brands can't use authentication request-rich messages because their OAuth providers require functionality that's available only with Auth V2.
Feature details
The Apple Messages for Business messaging channel now allows you to send an authentication request to consumers using an OAuth 2.0 provider. Customers are able to respond to the authentication request with their user and password credentials, which can then be validated with the OAuth 2.0 provider.
Admins can enable this feature in the Customer Service admin center app.
See also
Create authentication settings for Apple Messages for Business (docs)