Improved onboarding of Power Virtual Agents bots
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Jun 30, 2023 |
Business value
The bot handoff with the omnichannel experience has been simplified by adding it to the Customer Service admin center. Now, the admins don't have to go to Power Virtual Agents to configure the bots that need to be used in Omnichannel for Customer Service.
Feature details
The simplified bot configuration process now handles the following steps:
- Improved agent transfer setup experience for the Power Virtual Agents bot with Omnichannel for Customer Service.
- Manage your bots on the Bots page that's now available in the Customer Service admin center.
- Easy onboarding of the Power Virtual Agents bot in the guided channel setup wizard.
