Assign agent experience profiles based on security roles
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 1, 2023 |
Business value
Agent experience profiles are an alternative to building and maintaining custom apps and help create targeted app experiences for agents and supervisors. Administrators can use agent experience profiles to create custom profiles with specific session templates, conversation channels, and productivity tools. The profiles can then be assigned to all users as a default profile or mapped to security roles.
Feature details
Administrators can now use the Customer Service admin center to do the following:
- Set a custom agent experience profile as the default profile.
- Associate an agent experience profile with a security role.
