Make Customer Service workspace app available for omnichannel roles by default
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 6, 2023 |
Apr 28, 2023 |
Business value
Dynamics 365 Customer Service users with out-of-the-box omnichannel security roles will now have access to continued innovations in the Customer Service workspace app by default. This change is being made to support users with the planned deprecation of the Omnichannel for Customer Service agent-facing app.
Feature details
This feature release will make the Customer Service workspace app visible by default for the following roles:
- Omnichannel agent
- Omnichannel administrator
- Omnichannel supervisor
Administrators will still be able to remove access to the Customer Service workspace app for any of the roles if required.
See also
Migrate from Omnichannel for Customer Service to Customer Service workspace (docs)