Mark knowledge articles as favorite
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 6, 2023 |
Apr 1, 2023 |
Business value
As an agent, you might need to refer to specific articles repeatedly to cater to a customer issue or read certain articles at a later time depending on your workload. You can mark such articles as favorite and access these at your convenience. You can also add or remove articles from the favorite list to keep your list relevant. This saves your time spent on searching articles and increases your productivity.
Feature details
This feature offers the following capabilities:
- Add or remove articles from the favorite list.
- View favorite articles in the form-embedded knowledge search control, app-side-panel-based knowledge search control, and independent knowledge search control.
See also
Get Quick Access to Your Most-Used Knowledge Articles (blog)
Use favorites (docs)