Support regional voice fonts in voice channel
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Jun 2, 2023 |
Business value
With this language expansion, you'll be able to greet customers with automated messages that use the voice font they are most used to. This will give your customers a more pleasurable and relatable experience than a voice font they are unfamiliar with.
Feature details
We are expanding the support for languages in the voice channel to include more regional voice fonts such as English-United Kingdom, English-Australia, English-New Zealand, Spanish-Mexico, Spanish-United States, and French-Canada. These voice fonts can be used seamlessly with Power Virtual Agents bots as well. For example, a Power Virtual Agents bot set to English-US that's attached to a voice workstream set to English-UK will speak with the English-UK voice.