Plan and prepare for Dynamics 365 Field Service in 2023 release wave 1
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
The 2023 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2023 to September 2023. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Field Service.
Overview
Dynamics 365 Field Service is an industry-leading field service management application that allows companies to transform their service operations by connecting people, places, and things to deliver customer-centric experiences. It includes work order management, resource scheduling, and asset management capabilities as well as frontline worker tools. Field Service allows organizations to move from paper-based reactive service to delivering proactive and predictive world-class service, empowering digital transformation and allowing innovative business models such as outcome-based service.
In 2023 release wave 1:
- Field Service aims to optimize field service operations for service managers.
- Dispatchers can more efficiently triage and assign work orders that are nearby and the refreshed schedule board experience is available for all users.
- Frontline workers get further improvements for their mobile apps.
Updates to Dynamics 365 Field Service 2023 release wave 1
Investment areas
Empower frontline workers
Service technicians and frontline workers are the essence of any field service organization. They’re at the vanguard of providing excellent customer service by fixing the customers' issues. It's critical that frontline workers have the best digital tools that enable them to engage with their peers, with the back office, and with customers while staying on top of their field duties.
Empowering technicians and frontline workers to perform better service and achieve high first-time fix rates is a core objective of Field Service.
The mobile application gets the following enhancements as part of 2023 release wave 1:
- Several enhancements in the performance, offline sync, and device memory usage of the app.
- Ability to easily switch tenants if the user has app access across multiple tenants.
- Simplified and more intuitive sync status user experience in the app header and the sync status page.
- Ability to attach multiple images at once to an inspection on Android devices.
Optimize service operations
Field Service empowers users to smoothly navigate service processes with seamless workflows and experiences. Simplified workflows mean service managers can manage work orders even easier, and make sure frontline workers successfully meet customer requirements on time.
The 2023 release wave 1 features help increase service manager productivity, improvements in maintaining assets and spaces, and new capabilities to support service delivery by vendors, especially in the field of facilities management.
Resource scheduling
Resource management and scheduling optimization are at the heart of field service management. Resource scheduling enables service organizations to triage the unscheduled work orders and cases efficiently and schedule the nearest eligible technicians to deliver service to their customers. The schedule board offers scheduling capabilities for dispatchers, project managers, and resource managers in different views (hours, days, weeks, months, maps, list, and more), and extensibility capabilities for partners to tailor functionality to their needs.
In this release wave, the user option to revert to the legacy experience of the schedule board is removed.
To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Field Service below:
For application administrators
User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.
Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.
Get the most out of Field Service
| Helpful links | Description |
|---|---|
| Release plan | View all capabilities included in the release. |
| Product updates | Stay up to date on latest product updates. |
| Release calendar | Know important release milestones. |
| Licensing | Improve your understanding of how to license Field Service. |
| Product documentation | Find documentation for Field Service. |
| User community | Engage with Field Service experts and peers in the community. |
| Upcoming events | Find and register for in-person and online events. |
| Product trials | Get started with Field Service. |