Use post-purchase features with store fulfillment orders
Important
This content is archived and is not being updated. For the latest documentation, go to the Microsoft Dynamics 365 documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Apr 30, 2023 |
To be announced |
Business value
To support scenarios such as buy online, pick up in store (BOPIS), buy online, return in store (BORIS), and ship from store, Dynamics 365 Intelligent Order Management will use its distributed order management (DOM) functionality to find the most suitable retail store for fulfillment before the customer synchronizes their online store order to the Retail Cloud Scale Unit (RCSU) and Commerce headquarters. Customers can also print shipping labels for packages using the new Intelligent Order Management and FedEx API integration feature. Status updates for store transactions will be displayed so that Intelligent Order Management can be used as a single source of truth for orders.
Feature details
The following functionality will be enabled with this feature:
- Synchronize the online store orders to RCSU and Commerce headquarters after performing fulfillment optimization through the Intelligent Order Management DOM engine. This will allow customers who don't use the carting experience to call the DOM API service to determine the most optimal fulfillment source before syncing orders to RCSU and Commerce headquarters.
- Represent the post-purchase status of retail store orders in real time with the State entity in Intelligent Order Management. This will allow customers to view the status of retail orders in one pane, without switching applications.
- Enable the generation of a shipping label through FedEx integration with API call from the point of sale (POS) app. This will allow customers to take advantage of the integration with FedEx shipping labels and last-mile tracking of shipments.
The post-purchase experience will be automatically enabled for all customers using an Intelligent Order Management instance with dual-write enabled.
