Integrate AI Copilot to provide Data Q and A
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Commerce. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Oct 31, 2023 |
- |
Business value
Integrate copilot into Intelligent Order Management to provide a rich data Q&A experience for admin and fulfillment operator personas. This feature boosts productivity and prioritizes workloads by eliminating unnecessary clicks. The copilot efficiently addresses business questions, quickly removes obstacles, and paves the way for intelligent fulfillment and on-time delivery. This feature is initially scoped to data in Intelligent Order Management.
Feature details
The new copilot data Q&A capability enhances productivity for admins and order fulfillment analysts in the following ways:
Improves troubleshooting of provider and orchestration errors: By asking simple questions related to provider errors, this feature eliminates the need for admins to go into time-consuming Power Automate flows for troubleshooting purposes and gets the most needed information in front of the users.
Prioritizes workloads of fulfillment persona: By asking simple questions related to order, inventory, and fulfillment, the fulfillment analyst can prioritize their workloads by acting on the most critical orders to advance fulfillment.
Provides order and delivery tracking: By asking simple questions related to orders, the fulfillment analyst can get accurate information related to the last-mile tracking of the orders to make informed decisions and communicate with the customers.