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Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Dec 8, 2023 |
Business value
Organizations that use the Copilot multiturn question-and-answer and the email assist features will benefit from improved quality enhancements, resulting in better experiences for their customers.
Feature details
The following performance, scale, and quality improvements in Copilot features will benefit agents:
- The limit of 100,000 isn't applicable on knowledge base articles that Copilot is able to process, ensuring that Copilot will work with an enterprise-scale knowledge base.
- The processing time for new or updated knowledge articles will reduce from daily to less than 15 minutes, ensuring that Copilot always has the latest content.
- Support for querying content in tables format in a knowledge article.
- The display of hyperlinks that are captured in the source knowledge articles content.