Enhanced security with OAuth 2.0 support in live chat
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Oct 20, 2023 |
Business value
With OAuth 2.0, businesses can offer the chat channel to their customers with enhanced security for improved customer privacy and information security.
Feature details
The following features will be available to provide enhanced security:
- The Omnichannel administrator can configure live chat to use an OAuth 2.0 authorization code flow, and accept fields that are commonly used in an OpenID integration with most identity providers.
- The web developer who implements the live chat widget on your website can pass an authorization code through as a part of the authentication flow.
- You can set up a custom action in your Dynamics 365 instance to identify the contact related to the authorized user.
See also
Create an authentication setting record for chat using OAuth 2.0 (docs)