Improve productivity by converting voicemail to case
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Mar 4, 2024 |
- |
Business value
This feature will allow agents to convert a voicemail to a case, allowing for faster triage of issues that are relayed in voice messages. This allows the voice channel to have a tighter integration with case management.
Feature details
In the inbox for agents, where agents can view voicemails that are assigned to them, the option to convert to a case will be available on the voicemail ribbon. Agents can easily convert the voicemail to a case with a simple click. Customer issues can be solved faster when agents can convert voicemails to a case.
See also
Manage voicemails (docs)