Improved search control to manage subjects
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Jul 31, 2023 |
Oct 2, 2023 |
Business value
Dynamics 365 Customer Service includes a subject organizational structure that lets you mark and categorize service cases, knowledge base articles, and products. With this feature, we're implementing the improved subject control to all forms that will make it easier to view and search the subject tree hierarchy.
Feature details
The enhanced search control for subjects will be available by default for all the out-of-the-box and custom forms, and will provide the following capabilities:
- Easy-to-view subject tree hierarchy
- Ability to search across parent subjects and child nodes
- Highlight search results