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Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
Use Dynamics 365 Customer Service and Microsoft Teams together to provide your agents and customers with a cohesive environment where they can seamlessly collaborate with each other.
With embedded chat and swarming, agents can get help from experts across the entire organization to resolve complex customer issues.
Agents can connect with their customers using the Join a Teams call feature and meetings integration to have more efficient collaboration with video, screen share, and remote control options.