Use agent availability API for unauthenticated chats
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Oct 31, 2023 |
Business value
Improve customer experience by minimizing wait times and optimize service support by checking the availability of agents for unauthenticated chats that would otherwise be in the queue for a longer duration.
Feature details
The agent availability API that's available to use for authenticated chats to determine availability of agents in the queue is now extended to unauthenticated chats also. For example, you can use the API to determine the availability of the agents and then display the chat widget to unauthenticated chat users and enhance their customer support experience.
See also
getAgentAvailability (docs)