Complete bookings while preserving end time


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Enabled for Public preview Early access General availability
Users, automatically - Jul 31, 2023 Oct 2, 2023

Business value

Improve the tracking of work progress and resource utilization by allowing users to finalize bookings on behalf of an assigned resource while maintaining the original end-time value after a booking is set to completed.

Feature details

Dispatchers or service managers no longer need to use complicated workarounds when completing a booking on behalf of a technician. With this enhancement, if a user updates a booking status to Completed on behalf of an assigned resource, the booking’s end time will preserve the previous end time value.

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See also

Generate booking journals (docs)