Integrations with Microsoft 365 apps for existing Field Service customers
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Aug 9, 2023 |
- |
Dec 5, 2023 |
Business value
Frontline workers and managers can use Microsoft 365 applications, including Teams and Outlook, to manage work orders. These work orders will sync to Field Service as the system of record.
Feature details
Frontline workers and managers can create, view, and manage work orders within Microsoft 365 applications, including Microsoft Teams and Outlook.
A Viva Connections homepage in Teams allows frontline workers to get an at-a-glance view of their workday and frontline managers to view and create work orders. Additionally, an Outlook add-in allows frontline managers to view and create work orders in Outlook, so they can quickly respond to service requests and questions.
Existing Dynamics 365 Field Service customers can use these Microsoft 365 apps as an extension to their Field Service workflow within Outlook and Teams, along with seamless collaboration and communications experiences.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Canada
- India
- Japan
- France
- Korea