Update work orders with Copilot in new mobile experience


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Dec 15, 2023 - -

Business value

Our reimagined technician experience enables frontline workers to use Copilot to update work orders. Technicians can speak to Copilot and describe the work they have performed, such as completed service tasks, used parts, or services they performed. Copilot suggests updates for the booking and work order data based on the technician's description. After revising and accepting those suggestions, Copilot updates the form, reducing the administrative burden on technicians to track and update the various activities manually. Technicians can be more productive and focus on providing excellent customer service.

Feature details

With this feature, technicians get the ability to update various details regarding the booking and work order using a speech-first Copilot experience. When a technician narrates the work that they have performed, Copilot shows suggestions to update the following values:

  • Mark service tasks as completed.
  • Mark products and services as used and update their quantity.
  • Update the status of the booking based on the work performed.
  • Update other fields on the booking, such as start time and end time.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

AI-powered work order update (docs)